Run your NDIS organisation with clarity, confidence,
and a back office that never drops the ball.
Sahajilo is the outsourced back-office built for NDIS providers. Claims, payroll, compliance, Xero accounts and IT — handled by specialists who've worked inside NDIS providers. So your team can focus on delivering exceptional care.
NDIS Claims & Portal
PRODA lodgements · payment requests · error resolution
SCHADS Payroll
award interpretation · timesheets · STP compliance
Xero Accounts
bookkeeping · BAS · NDIS-specific chart of accounts
IT & Digital
web · apps · integrations · sector software
Our Team & Standards
The people behind the back office.
Reliable, trained, and built around the NDIS — here's what makes our team different.
NDIS-Trained
Specialist Staff
SCHADS
Award Fluent
Xero
Certified Bookkeepers
4-hr
Avg. Response
Compliance
Focused & Practical
Background
Checked & Verified
What We Do
Three service areas.
One dedicated team.
We work as your outsourced back office — handling operational complexity so your team can spend every hour on participant care.
NDIS Operations
NDIS back-office, end to end
From portal claims to compliance evidence packs — we keep your NDIS operations accurate, compliant, and ahead of deadlines.
- NDIS claims processing & PRODA portal submissions
- SCHADS Award interpretation & payroll compliance
- HR rostering, ratio enforcement & leave management
- Incident registers, risk logs & quality documentation
- Plan budget tracking & service agreement lifecycle
No more last-minute compliance pressure or unexplained payroll variances.
Accounting
Accounting & financial compliance
Clean books, reconciled accounts, and lodgements done on time — without adding headcount to your finance team.
- Xero reconciliation, bank feeds & month-end close
- Accounts payable & receivable management
- NDIS invoicing, remittance advice & debtor follow-ups
- BAS preparation, GST lodgement & bookkeeping
- Payroll processing, STP reporting & superannuation
Numbers that make sense, lodgements that land on time.
IT & Digital
IT, web & workflow services
Modern websites, custom apps and smart automations — built for NDIS providers who want technology that actually works.
- Website design & development (Next.js, Tailwind, Framer)
- Custom web apps, portals & internal dashboards
- Workflow automation with Zapier, Make & custom APIs
- CRM setup, system integrations & process digitisation
- Ongoing IT support & infrastructure maintenance
Technology that frees up your team — not creates more work.
Service Detail
Everything we handle,
so you don't have to.
Each service area is staffed by specialists who've worked inside NDIS providers — not generic admin offshore.
NDIS Operations
Claims, compliance & workforce — all in one desk
From PRODA submissions to SCHADS Award interpretation, our NDIS operations team covers the full back-office cycle so nothing falls through the cracks.
- PRODA portal claims & error resolution
- SCHADS Award pay interpretation & allowances
- Rostering, shift planning & ratio enforcement
- Incident registers, risk logs & quality docs
Accounting
Clean books, on-time lodgements, zero surprises
Xero-certified bookkeepers who understand NDIS funding codes, service agreements and the unique compliance demands of registered disability providers.
- Xero reconciliation & month-end close
- NDIS invoicing & debtor follow-up
- BAS preparation & GST lodgement
- STP payroll, super & payslip distribution
HR & Workforce
Workforce admin that keeps your team running smoothly
Rostering, payroll prep and HR documentation built around the realities of NDIS shift work — so your coordinators can focus on participant outcomes.
- Shift scheduling & leave management
- Payroll checking & overtime flags
- Staff onboarding & HR documentation
- NDIS Worker Screening expiry tracking
IT & Digital
Technology that works as hard as your team does
From a fresh website to full workflow automation — our IT team builds and supports digital tools shaped around how NDIS providers actually operate day to day.
- Website design & development
- Workflow automation & integrations
- Helpdesk, software & IT support
- CRM setup & system integrations
Proprietary NDIS tools.
Built from years inside the sector.
When you work with Sahajilo, you don't just get a back-office team — you get access to digital tools we've built specifically for registered NDIS providers. Tools designed by people who've spent years doing this work.
Service Agreement Generator
Create fully compliant, participant-ready NDIS service agreements in seconds. Select any support category, and the tool automatically calculates service items, pricing guide rates, and funding details — tailored to each participant.
- Pulls live NDIS price guide rates
- Covers all support categories & line items
- Ready-to-sign PDF output in under 60 seconds
- Customisable provider & participant details
Roster of Care
A web-based Roster of Care tool built specifically for Supported Independent Living providers. Plan, document and submit shift coverage with NDIS Commission-compliant formatting — no spreadsheets required.
- Purpose-built for SIL & SDA providers
- NDIS Commission-compliant format
- Multi-participant, multi-site planning
- Exports ready for compliance submission
Available exclusively to Sahajilo clients.
These tools are included as a complement to our services — no extra subscription, no setup fees. Get access the moment you come on board.
Why Sahajilo
For every hour of care,
there's an hour of admin waiting.
Most providers didn't start their NDIS business to spend evenings on claims reconciliation or decoding SCHADS Award allowances. We take the administration load off your team — so you can scale with confidence, not complexity.
Up to 70% less than local hires
Specialist support without the superannuation, leave entitlements, or recruitment costs of a full-time employee.
NDIS specialists, not generalists
Our team has worked inside NDIS providers — they know SCHADS, PRODA, and the NDIS Practice Standards by heart.
Scales with your provider
Whether you support 5 participants or 500, our model flexes with you — more hours when you need them, less when you don't.
Our Team
People who know systems well
Our team has worked inside NDIS providers — we know the pressures you face because we've faced them too.
Bachelor of Business Administration. Sound knowledge of NDIS claims, NDIS Commission requi...
Sushma Karki
NDIS Claims & Compliance Coo...
Bachelor of Accounting and Finance. Hands-on with payroll systems, SCHADS Award interpreta...
Ramesh Adhikari
Payroll & SCHADS Specialist
Bachelor of Commerce, CA in Progress. Strong working knowledge of Xero accounting system, ...
Pooja Bhandari
Xero & Accounts Officer
Master of Management. Knowledgeable in NDIS compliance requirements, incident registers, p...
Bikash Gautam
Compliance Documentation Lea...
Master of Professional Accounting. Highly skilled in MS Suite and workflow automation. Str...
Nisha Shrestha
Operations Support Lead
Passionate about NDIS operations? We're always looking for experienced people.
View open roles →Testimonials
What Our Clients Say
Real outcomes from providers using Sahajilo for accounting systems, productivity improvements, compliance support, and workflow automation.
Their Xero accounting system support gave us cleaner books, faster reconciliations, and much better visibility across claims and payroll. Our month-end close is now half the time it used to take.
The NDIS compliance support is practical and easy to follow. We keep our registers and evidence packs up to date without any last-minute pressure. It’s given us real confidence in our documentation.
Automating our repetitive admin tasks — claims, reporting, roster exports — has been a genuine productivity boost. Our team now spends their time on participant outcomes instead of spreadsheets.
Free NDIS tools — yours when
you work with us
These ready-to-use tools are exclusively available to our outsourcing clients. Here's a preview of what's included.
All tools are yours when you sign up for our outsourcing services — no extra cost.
Get Started & Claim Your Free ToolsFAQ
Frequently asked questions
Still have questions? Book a free chat— we're happy to walk you through anything.
Get in touch
Let's simplify your NDIS operations
Book a free 30-minute consultation. We'll learn about your current setup and show you exactly how Sahajilo can save your team hours every week — no commitment required.
- Free scoping call, no obligation
- Response within 1 business day
- Month-to-month, no lock-in contracts
- Specialist NDIS team, sector-experienced