Run your NDIS organisation with accountability,
and a little less noise.
Sahajilo is the multi-tenant CRM purpose-built for Australian NDIS providers. Participants, plans, service agreements, rostering, medication, helpdesk and compliance — in one calm workspace per organisation, hosted in Australia.
Margaret W. she/her
NDIS software shouldn't feel like NDIS bureaucracy.
Most providers run on a duct-taped stack: spreadsheets for rosters, a CRM that doesn't know what a service agreement is, a helpdesk in someone's inbox, and compliance evidence scattered across three drives. It works — until an audit, or a new participant, or a shift handover at 3am.
Participant data lives in five places. Nobody knows which is current.
Award interpretation by hand. SCHADS reading by candlelight.
Two weeks of evidence assembly that should have been one click.
New coordinators learn the system tribally instead of using one.
Eight pieces of the work, one quiet system.
Every module shares one tenant-scoped data model — so a participant's goal, their medication regimen, the staff member rostered to support them, and the audit trail behind it all live one click apart.
Person-first records
NDIS numbers, plans, contacts, communication preferences, behaviours of concern, document history.
Templates → signed
Templated agreements, version history, e-acknowledgement, expiry alerts before they bite.
Goal-driven work
Plan budgets by line item, goals tracked over time, progress notes that link back to the goal.
Houses, ratios, shifts
Roster of care templates, ratio enforcement per house, wake-up checks, kilometre claims.
Webster-pack safe
Regimens, administration logs, missed-dose escalation, two-staff witness for high-risk meds.
Closed-loop quality
Risk assessments, incident capture, NDIS Commission-aligned categorisation, follow-up tasks.
One inbox, many channels
Internal tickets, participant queries, SLAs, assignments — replacing that shared mailbox.
From referral to first shift
Pipeline for prospective participants, campaigns, call register, and a cleanly tracked intake.
One workspace per organisation.
Zero blast radius.
Each provider gets a dedicated tenant — a subdomain like prospecthill.sahajilo.com, or your own custom domain with auto-issued SSL. Data, roles, branding and audit logs are tenant-scoped from the database upward. Sub-organisations and franchise networks are first-class.
- →Per-tenant subdomain · or your own vanity domain
- →Roles & permissions scoped to the tenant
- →Audit log per resource, exportable on request
- →Tenant-aware backups & point-in-time restore
SCHADS-aware rosters.
Honestly auditable.
Build rosters of care per participant or per house. The platform enforces ratios, surfaces clashes, captures wake-up checks, and tracks kilometre claims — so the evidence assembles itself. No more parallel spreadsheets, no more mystery overtime.
- →Roster of care templates per participant or house
- →Ratio enforcement at the house level
- →Wake-up checks with timestamped capture
- →Kilometre claims linked to shifts, not memory
Audit-ready every day.
Not just the week before.
Every record carries provenance: who created it, who last touched it, the previous version. Service agreement renewals, plan expiries, medication-administration gaps and overdue risk assessments all surface as gentle, prioritised tasks — instead of a panicked spreadsheet.
- →Resource-level audit trail with diffs
- →Service agreement & plan expiry alerts
- →Incident → task → review closed loop
- →Evidence packs for NDIS Commission audits
From referral to first shift, in one quiet thread.
Onboard
We provision your tenant in minutes — your team logs in at your workspace subdomain.
Bring your model
Import participants, agreements, staff and houses — or start fresh from templates.
Configure roles
Owners, admins, coordinators, support staff and editors. Role-aware screens out of the box.
Run the work
Roster, document, escalate, and audit — without three other windows open.
Sahajilo replaced four tools and a clipboard. Our coordinators got their evenings back, and the audit binder now builds itself.
Calm, not cavernous.
We're not trying to be everything. We're trying to be the quiet, accountable backbone for the parts of NDIS work that should never have lived in spreadsheets.
| Capability | Spreadsheets & inbox | Generic CRM | Sahajilo |
|---|---|---|---|
| NDIS-aligned data model | — | Bolted on | Native |
| Per-tenant subdomain & SSL | — | Sometimes | Built-in |
| Roster of care + ratios | Manual | — | Enforced |
| Audit log per record | — | Partial | Per-resource diffs |
| Medication administration | Paper | — | Two-staff witnessed |
| Hosted in Australia | Depends | Rarely | ap-southeast-2 |
| Onboarding | Tribal | Weeks | Days, white-glove |
Compliance you can read in one breath.
We design Sahajilo for the auditor, the support worker, and the participant — in that order of paranoia. Here's the short version of how we treat your data.
Hosted in ap-southeast-2 (Sydney). Backups never leave Australia.
Every query is tenant-scoped at the framework boundary, not at the UI.
TLS 1.3 in transit, AES-256 at rest, per-tenant secret keys.
Role-aware screens, action-level permissions, session-per-subdomain.
Every create / update / delete recorded with actor, timestamp and prior value.
Continuous WAL backups, 35-day point-in-time restore on Professional+.
No tracking pixels in the app. No analytics on participant data. Ever.
Listed in plain English. Notified in plain English when they change.
“Software shouldn't shout. The work is already loud enough.”
Pay for the seat, not the hype.
Per-user, monthly, in AUD. Cancel any time. Pilot organisations get the first three months free and a personal migration plan.
Starter
Up to 10 users · 100 participants
- ✓Subdomain workspace
- ✓Roles & permissions
- ✓NDIS data model
- ✓Helpdesk (basic)
- ✓Email support
Professional
Up to 50 users · unlimited participants
- ✓Custom domain + SSL
- ✓Rostering & SIL houses
- ✓Medication & risk modules
- ✓Audit trail per resource
- ✓Priority support · 8h SLA
Enterprise
Unlimited users · multi-site
- ✓SSO (SAML / OIDC)
- ✓Multiple sub-tenants
- ✓Dedicated onboarding lead
- ✓Custom data residency
- ✓99.95% uptime SLA
Prices in AUD, exclude GST. We do not bill per participant. Add-ons: custom domain (incl.), SSO (Enterprise), data export (incl.), white-glove migration (Pilot & Enterprise).
The honest answers.
Can't find what you're after? Email hello@sahajilo.com — a human replies within a working day.
Is Sahajilo NDIS Commission registered software?
Where is our data hosted?
Can we use our own domain?
How does migration work?
What if we outgrow Sahajilo?
Do you integrate with Xero / MYOB / NDIA portal?
Become an early partner provider.
We're onboarding a small cohort of NDIS providers personally, with white-glove migration from your current system. Three months free, no card, no commitment.