NDIS Compliance Support
NDIS compliance isn't a once-a-year exercise — it's a year-round discipline. Sahajilo keeps your registers, policies and evidence well-maintained every single day, so when a reviewer arrives, you're prepared.
Sound Familiar?
Compliance risks that keep NDIS leaders up at night
- Scrambling to pull together compliance evidence weeks before a certification review
- Incident register not up to date — entries missing mandatory fields or classification
- Policies last reviewed years ago and no longer reflect current NDIS Practice Standards
- Reportable incidents not submitted to the Commission within required timeframes
- NDIS Worker Screening Check and mandatory training expiries being missed
- No internal gap analysis done since last certification — flying blind into the next review
What We Do
Compliance admin managed, so you can focus on care
Incident & Complaint Management
- Maintain your incident register with complete, Commission-compliant entries
- Classify incidents correctly — minor, significant, reportable or NDIS reportable
- Submit reportable incidents to the NDIS Quality and Safeguards Commission on time
- Track complaint resolutions and trend patterns for continuous improvement
- Prepare incident and complaint summaries for governance and board reporting
- Support participant and family communication in line with open disclosure obligations
Policy & Procedure Maintenance
- Review and update policies against current NDIS Practice Standards
- Schedule policy review cycles and send automated reminders before expiry
- Draft new procedures for identified compliance gaps or new service types
- Maintain a version-controlled policy register with approval dates and reviewer names
- Ensure all staff-facing procedures are accessible and communicated to relevant teams
- Align organisational policies with Commission-issued codes of conduct and guidelines
Compliance Preparation & Support
- Prepare and organise evidence packs for certification and verification reviews
- Conduct internal gap analysis against all applicable NDIS Practice Standards modules
- Coordinate with approved quality auditors — respond to evidence requests promptly
- Manage corrective action plans (CAPs) following reviews with owner assignment and deadlines
- Prepare participant and staff briefings for on-site review days
- Maintain a continuous compliance readiness checklist updated at least quarterly
Worker Screening & Training Compliance
- Track NDIS Worker Screening Check expiry dates and initiate renewals in advance
- Monitor mandatory training completions — NDIS Orientation Module, First Aid, CPR, manual handling
- Maintain a staff compliance register segmented by role, registration group and support type
- Alert managers ahead of expiry to prevent gaps in your registered workforce
- Track volunteer and contractor screening alongside employees
- Prepare evidence of worker compliance for auditor review
Our Process
How we build your compliance programme
Compliance Health Check
We conduct an initial review of your current registers, policies, incident records and worker compliance — benchmarked against the NDIS Practice Standards applicable to your registration groups.
Gap Analysis & Prioritisation
We produce a prioritised compliance gap report identifying high-risk areas, outstanding corrective actions and documentation that needs immediate attention before your next review.
Ongoing Maintenance
We maintain your registers, update policies, log incidents and track worker compliance on an ongoing basis — so your compliance posture improves week by week, not just ahead of a review.
Compliance Readiness Reviews
Quarterly, we conduct a formal compliance readiness review and produce an evidence pack summary — so you always know exactly where you stand and what still needs attention.
Outcomes
Results our clients see
Strong
Compliance support outcomes
Zero
Missed reportable incidents
2 weeks
Compliance prep time — not months
Always
Policy register up to date
Know Your Obligations
NDIS audit types explained
Certification Audit
Tip: Requires the most preparation. We recommend a gap analysis 6–12 months before your scheduled audit date.
Verification Audit
Tip: Lower intensity but a failure still triggers corrective action plans. Clean registers and current policies are critical.
Incident Classification
Know your incident reporting obligations
Incorrect classification of incidents — or missing a reportable incident — puts your NDIS registration at risk. Sahajilo ensures every incident is logged, classified and reported correctly.
NDIS Reportable Incident
Timeframe
24 hours (initial) / 5 business days (written)
Examples
Unexpected death, serious injury, abuse or neglect, unauthorised restrictive practice
Significant Incident
Timeframe
Internal report within 24 hours
Examples
Medication error, falls with injury, property damage, aggression between participants
Minor Incident
Timeframe
Logged within 48 hours
Examples
Near misses, minor falls without injury, behaviour incidents without harm
Complaint
Timeframe
Acknowledge within 24 hours; resolve within 30 days
Examples
Service delivery concerns, staff conduct, billing disputes, access issues
High-Risk Compliance Area
Regulated restrictive practices — obligations and reporting
Providers supporting participants with restrictive practices authorised in their plans carry strict reporting obligations to the NDIS Commission. Non-compliance in this area — even administrative failures like late reporting — can result in immediate conditions on your registration.
Chemical Restraint
Use of medication to influence a person's behaviour or movement, where not prescribed for a diagnosed condition and administered for that condition.
Compliance requirement
Behaviour Support Plan (BSP) required; prior authorisation from the relevant state/territory NDIS authority; monthly Commission reporting for each use
Mechanical Restraint
Use of a device to restrict the free movement of a person's limbs or body — including wheelchair straps used restrictively rather than for postural support.
Compliance requirement
BSP required; written authorisation from guardian or nominee; Commission reporting per use episode
Physical Restraint
Use of bodily force to restrict the free movement of a person — including holds, guiding against resistance, or forced repositioning.
Compliance requirement
Emergency use only without prior authorisation; must be reported to the Commission within 24 hours; a BSP must be developed or updated after any use
Environmental Restraint
Restricting a person's access to parts of their environment — including locked doors, restricted access to areas, objects or activities.
Compliance requirement
BSP required; authorisation from relevant state/territory authority; regular review of continued necessity and proportionality
Seclusion
Involuntary confinement of a person alone in a space they cannot freely leave — the most heavily regulated restrictive practice.
Compliance requirement
Highly restricted — state/territory specific authorisation required; Commission reporting; prohibited in most residential and community settings; must be last resort
Behaviour Support Plan — the non-negotiable prerequisite
A current, NDIS-funded Behaviour Support Plan prepared by a registered Specialist Behaviour Support provider is required before any regulated restrictive practice can be authorised. Sahajilo tracks BSP currency, authorisation renewal dates and monthly Commission reporting obligations within your compliance register — so no restrictive practice is ever unauthorised or unreported.
Worker Screening
NDIS Worker Screening Check — what providers need to know
All registered NDIS providers must ensure that workers in risk-assessed roles hold a current NDIS Worker Screening Check before they commence work with NDIS participants. The check is national — valid with any registered NDIS provider — but is issued through each state and territory.
Risk-assessed roles include any role involving direct contact with participants, or access to participant records or homes. Many providers incorrectly assume admin-only staff are exempt — if they have unsupervised access to participant data or environments, a check is required.
Scheme
NDIS Worker Screening Check
Issuing body
Service NSW / NDIS Worker Screening Unit
State-specific note
NSW workers may also require a Working with Children Check for certain support types
Scheme
NDIS Worker Screening Check
Issuing body
Department of Justice and Community Safety
State-specific note
Workers registered under VIC's own scheme prior to Feb 2021 may need to transition
Scheme
NDIS Worker Screening Check
Issuing body
Blue Card Services + NDIS Worker Screening
State-specific note
Workers may hold both a Blue Card (children) and NDIS Worker Screening Check concurrently
Scheme
NDIS Worker Screening Check
Issuing body
NDIS Worker Screening WA
State-specific note
WA joined the national screening system in 2021; historical WA checks are not transferable
Scheme
NDIS Worker Screening Check
Issuing body
DHS Screening Unit
State-specific note
SA-issued checks are valid nationally; checks remain valid for 5 years from issue
Scheme
NDIS Worker Screening Check
Issuing body
Respective territory screening authority
State-specific note
National system applies; check is issued nationally and portable across registered providers
Aligned to the NDIS Practice Standards
The NDIS Practice Standards form the framework against which all registered providers are assessed. They are structured into Core Standards (mandatory for all) and Supplementary Standards (applicable depending on your registration groups — High Intensity Daily Activities, Specialist Behaviour Support, Early Childhood supports, and more).
Each standard requires documentary evidence — policies, registers, participant records, staff training logs and governance documentation. The evidence requirements are specific: a policy existing is not sufficient — it must be current, approved, staff-acknowledged and reflected in actual practice.
Sahajilo maps your documentation framework to your applicable standards, maintains the evidence your auditor will expect to see and provides a live compliance gap dashboard your management team can access at any time.
Core standards coverage
Person-centred practice, rights documentation, restrictive practice authorisation
Board governance, risk management, financial management, HR framework
Assessment, planning, delivery and review of supports; transition management
Safe physical environment; emergency and evacuation procedures
FAQ
Common questions
Be audit-ready before the auditor calls
Work with Sahajilo to build a compliance programme that protects your NDIS registration and gives your leadership team confidence year-round.
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