Pricing
Simple, transparent pricing
No lock-in contracts. Cancel or change plans with 30 days notice. All plans include a free onboarding session.
All prices in AUD + GST.
Essentials
For small providers getting started with outsourced admin.
- Billing & claims checking (up to 50 claims/month)
- Basic payroll review (up to 10 staff)
- Monthly compliance register check
- Email support (2 business day response)
- Weekly exception summaries
- IT helpdesk tickets
- Dedicated account manager
- Custom automations
Growth
For growing providers who need consistent, reliable back-office support.
- Billing & claims — unlimited batches
- Roster & payroll review (up to 30 staff)
- Weekly exception summaries
- Compliance registers + evidence pack prep
- IT helpdesk (5 tickets/month)
- Priority email & phone support
- Dedicated account manager
- Unlimited IT helpdesk
- Custom automations & reporting tools
Full Desk
A fully dedicated support desk for larger or complex operations.
- Everything in Growth
- Unlimited staff payroll & roster support
- Dedicated account manager
- Custom automations & reporting tools
- Quarterly compliance review meetings
- SLA-backed response times
Not sure which plan fits? Book a free chat and we'll recommend the right fit.
Full Comparison
What's included in each plan
A detailed breakdown so you know exactly what you're getting before you sign up.
| Feature | Essentials | Growth | Full Desk |
|---|---|---|---|
| Billing & Claims | |||
| Claims preparation & submission | |||
| Claims volume | 50/mo | Unlimited | Unlimited |
| Rejection resolution & resubmission | |||
| Plan-managed & NDIA-managed support | |||
| Monthly reconciliation summary | |||
| Budget utilisation tracking | |||
| HR, Rostering & Payroll | |||
| Roster review & gap identification | |||
| Payroll exception summaries | Monthly | Weekly | Weekly |
| Staff supported | Up to 10 | Up to 30 | Unlimited |
| SCHADS Award compliance checks | |||
| Worker screening expiry tracking | Monthly | Weekly | Daily |
| Compliance | |||
| Compliance register maintenance | Monthly | Weekly | Ongoing |
| Incident register support | |||
| Compliance evidence pack preparation | |||
| Policy review scheduling | |||
| Quarterly compliance readiness review | |||
| IT & Technology | |||
| IT helpdesk tickets | 5/mo | Unlimited | |
| Software configuration support | |||
| Custom automations & dashboards | |||
| Platform integrations | |||
| Support & Account Management | |||
| Email support response time | 2 days | Priority | SLA-backed |
| Phone support | |||
| Dedicated account manager | |||
| Monthly performance reporting | |||
FAQ
Pricing questions answered
No. All plans are month-to-month. You can cancel or change plans with 30 days notice — no penalties, no exit fees.
Every plan includes a free onboarding session where we map your systems, establish access, build your checklists and set up the reporting cadence that works for your team. Most clients are fully onboarded within 5–7 business days.
Yes. Our plans are structured around common combinations, but we're flexible. If you need billing and compliance but not rostering support, we'll price accordingly. Book a free chat and we'll build the right scope.
All prices shown are exclusive of GST. GST is added to invoices in accordance with Australian tax law.
You can upgrade at any time. We'll pro-rate the difference for the remainder of the billing period and move you onto the new plan immediately.
Full Desk pricing is scoped to your organisation's specific size, service types and requirements. We typically price based on staff count, participant caseload, number of registration groups and service complexity. Book a call and we'll provide a written quote within 2 business days.
Our services are operational back-office support for registered providers — not participant-facing services. They are not claimable from participant NDIS plans. They are a business operating expense for the provider organisation.
Not sure which plan is right for you?
Book a free 30-minute consultation. We'll learn about your organisation and recommend the exact scope that fits — no commitment required.
Book a Free Consultation