Articles, guides and templates, written by people who've done the work.
No SEO bait, no AI summaries of someone else's PDF. Plain-English writing about NDIS operations, compliance and software, by the people who built Sahajilo and the providers who run on it.
The rest of the writing.
SCHADS Level 2 vs Level 3 — when does it actually matter?
A plain-English guide to the SCHADS Award levels that affect SIL providers most. With three real examples and one common mistake.
Two-staff witness for S8s — why it's not negotiable, even on a Saturday
The clinical reasoning, the regulatory reasoning, and the workflow that makes it survivable on a thin shift.
Migrating off ShiftCare — a step-by-step plan we use
The exact migration plan we run with pilot providers moving from ShiftCare. Includes the 17 fields that always need cleaning.
Restrictive practice authorisations: the workflow most providers get wrong
What we've seen across 14 audits. Three small process changes that catch most of it.
Coordinator triage on a Monday morning — a 20-minute checklist
The actual checklist three of our pilot organisations run on Monday mornings. Steal it.
Why we don't have a 'bulk administer' button for medications
Some friction is the feature. The reasoning behind one of our most-questioned design decisions.
SIL registration in 2026 — what changes for small providers
The new SIL registration regime explained for providers running 1–4 houses.
Steal these freely.
Plain templates we use with pilot organisations. Free, no email gate, no watermark. Just the file.
One letter, first Tuesday of the month.
What we're seeing across pilot organisations, what's changing in NDIS operations, and what we shipped. No promotional padding.
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