Townsville was one of the first parts of Queensland to move to the NDIS in 2016. It is a hub for providers supporting participants across North Queensland, including remote communities. That service footprint matters when a roster needs to reflect where work happens, who is available and how travel fits between supports.
Townsville is classed MMM 2, a regional centre, under the Modified Monash Model. A Townsville base does not describe every location your workers visit. Keep the location of each support visible in the roster, particularly when your organisation also works beyond the city.
We build rosters around participant needs and worker availability, then check timesheets against those rosters before every pay run. Changes need to flow through to payroll records, rather than remain in a manager's messages.
For example, a provider running two houses in Townsville and community supports outside the city could review travel and shift changes together before approving timesheets. Our SCHADS payroll, HR and rostering service brings those administrative tasks into a connected workflow.