NDIS Billing, Claims & Invoicing Support in Perth

Different funding arrangements create different billing tasks. NDIA-managed claims go through the my NDIS provider portal, while plan managers and self-managed participants need compliant invoices. Keeping those pathways clear helps your team avoid chasing a payment through the wrong channel or overlooking a claim that still needs submission.

Our billing work includes:

• Batch-checking NDIA-managed claims before submission through the portal.
• Preparing invoices for plan managers and self-managed participants.
• Checking support item numbers and applicable price limits for each line.
• Reviewing cancellations, no-shows and non-face-to-face time for appropriate billing.

A cancellation entry or an unfinished service record needs review before it becomes an invoice line. We bring questions back to your team so the billing reflects the available records, rather than relying on assumptions about what happened during a shift.

For example, a provider running two SIL houses in Perth might have completed shifts ready to bill alongside a cancellation awaiting clarification. Keeping that query separate makes it easier to see which entries can proceed and which need a decision. Related recordkeeping needs can also sit alongside compliance and audit support in Perth.

Perth is classed MMM 1, a metropolitan area, under the Modified Monash Model. Being based in Western Australia does not make every service a remote-priced support. When your organisation delivers beyond Greater Perth, the billing check needs to consider the location and applicable pricing for the support being claimed.

Providers extending into Mandurah in Peel or Bunbury in the South West need records that keep service locations clear. Travel and service entries should be distinguishable so your team can review what was delivered and what can be billed. A Perth office address alone is not enough information to settle a location-related pricing question.

Our billing support for Mandurah providers covers the same core tasks of claims, invoicing and reconciliation. For organisations working across these areas, a shared billing process can still preserve the details needed for each service entry. Keep questions about location, travel or missing documentation visible before submission, rather than trying to reconstruct them once an invoice has been queried.

A submitted claim is not the same as a reconciled payment. Rejections left waiting for rework and invoices without follow-up can leave leadership looking at a billing total that does not explain what is still outstanding. We match payments to claims and invoices every cycle, fix rejected claims and resubmit them promptly.

Accounts receivable ageing gives your team a view of unpaid invoices and supports follow-up with the relevant payer. The monthly billing summary brings that work together for leadership, so you can review outstanding amounts alongside the issues holding them up. Questions needing an operational decision should be distinguishable from routine payment follow-up.

WA public holidays also deserve attention when reviewing service dates. Perth observes King's Birthday on 28 September 2026, while the supplied regional arrangements differ for Karratha and Port Hedland. If your organisation operates across those locations, keep the applicable calendar clear in your records. Our WA public holiday guide for SCHADS payroll helps with the payroll side; billing still needs its own check against the applicable support item and price limit.

The starting point is your current workflow: where service records become billing entries, who checks exceptions and how payments are matched. Bring the recurring problems into view, whether that is portal rejections, hand-checked invoices, service bookings running out unnoticed or reconciliation continuing into the next month.

Sahajilo works in tools like Xero, MYOB, Careview, HCP, ShiftCare, AlayaCare and the my NDIS provider portal. Delivery is remote and takes place inside your existing software. The scoping conversation is a chance to identify the billing tasks you need handled and the questions your own team will continue to resolve.

Where billing depends on shift records, consider how it connects with Perth payroll, HR and rostering support. Clear handovers between operations and finance help keep unresolved entries visible.

Most providers are onboarded within 5 to 7 business days, with month-to-month service and no lock-in contracts. Book a free 30-minute scoping call to discuss your current billing process, outstanding work and software.