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🔔 New: Risk Assessment module live | HR Onboarding beta open — sign up for early access | Free 20-minute demos available — book now | Trusted by 100+ houses across Australia
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AWS Sydney
Data residency
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NDIS
Specialist team
🛠️
Custom
Tool building
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Quick
Implementation
🇦🇺 Made for Australian NDIS providers 🛠️ Tools + outsourcing · you choose the mix

Free your team from NDIS admin overload 🚀

Sahajilo gives you practical NDIS tools plus an overseas back-office team — so staff can log what matters, and you can outsource repetitive admin (billing/claims prep, payroll support, reporting, and more) while you stay in control.

  • 🛠️ NDIS-first tools for intake, agreements, risks/RP, tasks and frontline logging
  • 🌏 Overseas outsourcing for billing/claims prep, finance, payroll support, QA and IT help
  • 📈 Start with one house or program – grow at your pace

No lock-in. You stay in control of policies, approvals and clinical decisions – we just make the admin lighter.

⚡
Overseas team
back-office support
🏠
NDIS-first
tools & workflows
✓
Custom builds
when you need it

✨ Why NDIS providers trust Sahajilo

🔒

Enterprise Security

Security-first design with role-based access, audit trails, and careful handling of sensitive participant and operational data.

👨‍💼

Expert Outsourcing Team

Overseas back-office support for NDIS providers — from billing/claims prep and reconciliations to payroll support, reporting, and quality admin.

⚙️

Custom Tools Built For You

Need a specific workflow tool? We're happy to build custom modules tailored to your NDIS service and integrate them directly into your Sahajilo dashboard.

⚡

Rapid Implementation

Start small with a pilot workflow, then add tools and outsourcing support only where it’s helping.

📊

Real-Time Insights & Reporting

Powerful dashboards and exports give you visibility into operations, compliance, and performance metrics across all your houses and programs in real-time.

🤝

Dedicated Support & Training

Our team is invested in your success. We provide ongoing training, user support, and regular check-ins to ensure you're getting maximum value from Sahajilo.

🛠️ NDIS tools your staff actually enjoy using

Everything lives in a clean front-end portal – no scary wp-admin, no massive spreadsheets. Staff see tiles for what they need; managers see dashboards and exports.

Pick tools only or layer in outsourcing support where you need it.

Medication portal

Front-line staff get a simple, mobile-friendly screen. Behind the scenes we enforce timing rules, “times per day” limits and per-house dashboards.

Time & frequency logic Daily reset automation Audit-ready exports
  • Clear "safe to administer" guidance for staff.
  • House-level views so coordinators see what's happening overnight.
  • Quick exports when behaviour support or auditors come knocking.
Medication Portal

Service Agreement Builder

Generate branded NDIS agreements in minutes – with your logo, your terms – powered by a price catalogue that understands items, regions and public holidays.

Per-company templates Public holiday rules History & reprints
  • Staff answer a guided set of questions – agreement is built automatically.
  • Update prices once and reuse across new participants.
  • Keep a clean history of every version you've ever issued.
Service Agreement Builder

Roster of Care

Turn complex rosters into clear graphs: ordinary vs OT vs public holiday hours, per participant and house. Great for SIL, ILO and shared supports.

Overtime detection Public holiday logic Weekly caps
  • Spot overtime patterns before shifts go live.
  • See wage impacts per house at a glance.
  • Export summaries for finance and leadership.
Roster of Care

Risk Assessment

Capture, review and export incidents and risks in one place. Staff see a clean form; managers see trends across houses and participants.

Colour-coded risk matrix House & participant views Export to PDF / CSV
  • Front-line logging in seconds – not a 7-page PDF.
  • Managers track follow-ups and review status in one dashboard.
  • Easy to show evidence during audits or investigations.
Risk Assessment

Restrictive Practice CRM

Keep DCJ bookings, authorisations and behaviour support logs aligned – without living in your inbox.

Per-participant timeline Bookings + logs Compliance exports
  • See the full story for each RP in one place.
  • Track bookings, reports and renewals so nothing gets missed.
  • Export clean evidence when regulators or clinicians ask.
Restrictive Practice CRM

Letters & Document Generation

Automated letter generation for participants, families, and stakeholders. Create professional, branded correspondence in seconds.

Template library Auto merge fields Batch generation
  • Pre-built templates for common scenarios.
  • Automatic participant data insertion.
  • Export to PDF with your branding.
Letters

Wakeups & Night Monitoring

Track overnight wakeups, interventions and sleep patterns for participants requiring night support.

Time tracking Intervention logs Pattern analysis
  • Simple mobile interface for night staff.
  • Automatic pattern detection and reporting.
  • Integration with behavior support plans.
Wakeups

HR Onboarding

Streamline new staff onboarding with checklists, document management, and compliance tracking.

Digital checklists Document vault Compliance alerts
  • Automated onboarding workflows.
  • Track NDIS worker screening and certifications.
  • Reminders for expiring documents.
HR Onboarding

Task Management

Assign, track and complete tasks across your team. Perfect for compliance actions, follow-ups and operational to-dos.

Team assignments Due date tracking Priority flags
  • Visual task boards and lists.
  • Email notifications for deadlines.
  • Link tasks to participants or houses.
Task Management

Participant Intake

Digital intake forms and assessments for new participants. Collect all necessary information in one clean workflow.

Custom forms E-signatures Auto routing
  • Mobile-friendly intake experience.
  • Automatically create participant profiles.
  • Conditional logic for relevant questions.
Intake

🤝 Outsourcing support that fits around your team

Use Sahajilo as a quiet back-office partner. We work inside your rules, your authorisations and your culture — so you stay in control while repetitive admin is handled efficiently from overseas.

We work alongside your existing systems — we’re not asking you to replace your whole CRM.

💰

💼 Billing, claiming & accounts support

We help keep finance admin consistent — working with your current rostering/finance setup and your approvals.

⚡ Fast Processing ✓ Accuracy
  • ✅ Claim preparation and batch checking (under your sign-off)
  • 📊 Reconciliations and variance checks
  • 🧾 Invoicing support and workflow tidy-up

💪 Choose light-touch checking or a full desk — whatever fits your team.

📅

⏰ Rosters & payroll support

We help reduce roster/payroll rework by checking patterns, allowances and exceptions before they become surprises.

🚨 Early Alerts 💵 Cost Control
  • ⚠️ Review overtime, sleepover, PH and allowance patterns
  • 📈 Weekly summaries for managers and finance
  • 🧩 Support payroll prep with clear exceptions lists

🎯 Perfect if: Rosters feel "out of control" or wages keep surprising you.

✅

📋 Quality, compliance & IT support

We can help keep registers/logs tidy and handle practical admin — while your team focuses on participant care.

🛡️ Audit Ready 📝 Always Current
  • 🗂️ Assist with incident/medication/RP admin (to your process)
  • 📦 Audit packs and exports prepared ahead of time
  • 🛠️ IT help + small automations/custom tools where needed

😌 Result: No more last-minute audit panic or "where is that file?" moments.

🎯 How we onboard – one house at a time

No big-bang rollout. We prove value in a small pilot, then grow carefully so staff feel supported, not overwhelmed.

  1. 1

    📞 Quick discovery call

    20–30 minutes to map your current tools (rostering, finance, medication, incidents) and agree where Sahajilo could create a quick win.

  2. 2

    🚀 Pilot with one house or program

    We set up your branded portal and move a single house or program into Sahajilo – running side-by-side with your existing process so you can compare.

  3. 3

    📈 Scale what works

    Once your team is comfortable, we extend to more houses or services and add outsourcing support where it makes sense.

💰 Simple, provider-friendly pricing

We’ll give you a written proposal after our chat. These tiers show how we usually shape things.

🛠️ Tools only

Pilot house / small team

Custom monthly

  • ✓ Access to the tools you pick
  • ✓ Your logo and basic branding
  • ✓ Training session for your staff
  • ✓ Email support & help guides

🚀 Tools + outsourcing

Back-office partner (most popular)

Custom per provider

  • ✓ Relevant Sahajilo tools for your model
  • ✓ Billing/claims prep and finance admin support
  • ✓ Roster and payroll support
  • ✓ Quality admin and audit pack exports as needed

⚙️ Custom / enterprise

Multi-region or complex providers

Let’s talk

  • ✓ Custom workflows and extra modules
  • ✓ Integrations where it’s practical (exports, imports, and workflow alignment)
  • ✓ Joint governance & steering group
  • ✓ Co-designed dashboards and metrics

💙 Built for the realities of NDIS admin

Practical tools + overseas support that fit around your current setup — no hype, just useful help.

🌏 Outsourced admin, your rules
Billing/claims prep, reconciliations, and reporting handled offshore — you keep approvals and oversight.

🧭 You choose the mix
Start tools-only, add outsourcing where it’s slow, keep scaling only if it’s working for your team.

🛠️ NDIS-first toolkit
Intake, agreements, risk/RP, tasks, and frontline logging built for provider teams (not generic CRM).

🔗 Plays nicely with your stack
Aligns to your rostering/finance setup; clean admin without risky rip-and-replace projects.

🧾 Audit-friendly outputs
Logs, registers, and export packs kept tidy so audits and spot checks feel repeatable, not stressful.

⚙️ Small custom builds
Need a niche workflow? We can build lightweight modules/automations to match your service model.

🌏
Overseas back-office desk
🛠️
NDIS-first tools & templates
🧭
Tools-only or blended support
⚙️
Custom add-ons & automations