Sahajilo CRM – Terms of Use

1. Acceptance of these Terms

By accessing or using the Service, creating an account, or clicking “I agree” (or similar) you agree to be bound by these Terms of Use (Terms). If you are using the Service on behalf of an organisation, you warrant that you are authorised to bind that organisation, and references to “you” include both you personally and that organisation.

If you do not agree to these Terms, you must not access or use the Service.

2. Eligibility, accounts and access

The Service is intended for use by organisations (such as NDIS providers and related businesses) and their authorised staff and contractors. You must:

• be at least 18 years old; and
• have capacity to enter into a binding contract under applicable law.

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must promptly notify us of any unauthorised access or security issue.

3. Description of the Service

Sahajilo provides a cloud-based CRM and related tools designed to support administrative, operational and compliance workflows for NDIS and disability service providers, including calculators, forms, templates and data management features (collectively, the Service).

The Service may change over time as we add, remove or modify features. We will use reasonable efforts to avoid changes that materially reduce the core functionality without notice.

The Service is a tool to help you manage information and workflows. It does not replace your professional judgment, your regulatory obligations, or independent legal, financial or clinical advice.

4. Your responsibilities

You are solely responsible for:

• ensuring that your use of the Service complies with all applicable laws, codes, standards and NDIS requirements;
• the accuracy, quality, integrity, legality and reliability of all data and content you enter into or store in the Service (Your Data);
• obtaining all necessary consents and notices (including from participants, clients and staff) before uploading or processing their personal information in the Service;
• configuring your own settings, permissions and workflows appropriately for your organisation.

We are not responsible for Your Data, for how you interpret or use any outputs, calculations or reports generated by the Service, or for any decisions you make based on them.

5. Data, privacy and roles

Our handling of personal information is described in our Privacy Policy, which forms part of these Terms.

In many cases, your organisation will be the primary decision-maker about the purposes and means of processing personal information (data controller / APP entity), and Sahajilo will act as a service provider / processor by processing Your Data on your instructions in order to provide the Service.

You must ensure that you have a lawful basis to collect and disclose personal information (and any sensitive information) to us, and that any instructions you give us for processing such data comply with applicable laws.

6. Fees, subscriptions and billing

If you are on a paid plan, you agree to pay all fees specified in the relevant proposal, order form or subscription plan. Fees are generally charged per organisation, per user, or per usage metric, as described in your plan.

Unless otherwise stated:

• fees are quoted in Australian dollars (AUD) and are exclusive of GST;
• subscriptions renew automatically for successive periods unless you cancel in accordance with the applicable notice period; and
• we may change our pricing or plans by providing you with reasonable prior notice (for example, via email or within the Service).

You are responsible for all taxes, levies or duties imposed by taxing authorities (other than our income tax).

7. Intellectual property and licence

We retain all right, title and interest in and to the Service, including all software, code, designs, text, logos, trademarks, databases and documentation, and all enhancements or modifications to them (Sahajilo IP).

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable licence to access and use the Service for your internal business purposes while your subscription is active.

You retain all rights in Your Data. You grant us a non-exclusive licence to host, store, copy, process and display Your Data as reasonably necessary to provide, maintain, secure and improve the Service and as otherwise described in our Privacy Policy.

8. Acceptable use

You must not (and must not permit anyone else to):

• access the Service in a way that violates any law or third-party rights;
• use the Service to send spam or unsolicited communications;
• attempt to reverse engineer, decompile, or otherwise derive source code from any part of the Service, except to the extent permitted by law;
• interfere with or disrupt the integrity or performance of the Service;
• introduce malware, viruses or harmful code;
• circumvent any usage limits or access controls, or attempt to access data not intended for you;
• use the Service to build a competing product or service, or to benchmark for competitive purposes without our prior written consent.

9. Third-party services and infrastructure

The Service may integrate with or rely on third-party services and infrastructure (such as hosting providers, email services, analytics tools or WordPress plugins). Your use of those services may be subject to additional terms and privacy policies between you and the relevant third party.

We are not responsible for any acts, omissions or failures of third-party services, but we will use reasonable efforts to select reputable providers and to respond promptly to issues that affect the Service.

10. Warranties and disclaimers

To the maximum extent permitted by law, the Service is provided on an “as is” and “as available” basis. We do not guarantee that the Service will be uninterrupted, error-free, or fit for your specific purposes.

You acknowledge that:

• calculators, templates and outputs are guidance tools only and may not capture all nuances of awards, NDIS rules or regulatory changes; and
• you remain responsible for verifying results, seeking independent professional advice and ensuring compliance with legal and funding requirements.

Nothing in these Terms excludes, restricts or modifies any consumer guarantees, rights or remedies you may have under the Australian Consumer Law that cannot be excluded.

11. Limitation of liability and indemnity

To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service or these Terms (whether in contract, tort, statute or otherwise) is limited to the total fees paid by you to us for the Service in the 12 months immediately preceding the event giving rise to the claim.

We are not liable for any loss of profit, revenue, opportunity, goodwill, or for any indirect or consequential loss.

You agree to indemnify us against any loss, cost, damage or liability arising out of or in connection with:

• Your Data (including any personal or sensitive information you upload or process); or
• your breach of these Terms or misuse of the Service,

except to the extent caused by our own negligent or wrongful acts.

12. Suspension and termination

We may suspend or restrict access to the Service immediately if we reasonably believe that:

• your use poses a security risk to the Service or others;
• you have materially breached these Terms; or
• required by law or a regulatory authority.

Either party may terminate a subscription at the end of the current term in accordance with any agreed notice period. Upon termination, your access to the Service will end. We may retain Your Data for a limited time for backup, audit or legal purposes, after which it may be deleted or anonymised.

You are responsible for exporting any required copies of Your Data before your access ends.

13. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email or via the Service). By continuing to use the Service after the effective date of any changes, you accept the updated Terms.

14. Governing law and disputes

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and the Australian federal courts.

15. Contact us

If you have any questions about these Terms, please contact us using the details below.